Project 2  of 12: Learn basics and seven skills to fill everyone's needs

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Skill: Process Awareness

Learn to Notice Seven Things
in Important Communications


By Peter K. Gerlach, MSW

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        This is one of 150+ Web articles exploring factors that promote relationship and family health and satisfactions. This brief introduction describes the site's purpose, author, and the best ways to use this information. Each article is part of a mosaic of related ideas, so the more you read, the more sense they'll all make.

       This article is one of a series describing effective thinking, communicating, and problem-solving. The series summarizes seven learnable communication (relationship) skills  that are essential for building high-nurturance relationships and resolving social conflicts effectively.

        The unique guidebook Satisfactions (Xlibris.com, 2001) integrates the key Project-2 Web articles and resources in this nonprofit Web site, and provides many practical resources.       

        These articles augment, vs. replace, other qualified professional help.

        Before continuing, stop and reflect - why are you reading this - what do you need?

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      THIS article overviews:

  • what are awareness and "communication awareness"?

  • why are these vital in all relationships?; and...

  • how can you practice and improve your communication awareness?

        Awareness skill is the core requisite for the six other effective-communication skills. It is a subset of general emotional + physical + mental + spiritual awareness. Developing awareness and knowledge is essential for reducing false-self wounds. Most busy adults and all kids are unaware of their unawareness, and its effect on their relationships, contentment, health, and serenity. Is that true of you?

 What is Awareness?

        Try saying out loud how you would answer a child asking "What does 'awareness' mean?" Here, awareness refers to what you're conscious of now and over time. Metaphorically, consciousness has been likened to the sphere of vision created by a light in a dark cave. Your current awareness is comprised of mental (cognitive) + sensory + spiritual components.

        Mental awareness can include (a) didactic and experiential knowledge and (b) subjective perceptions and conclusions about yourself + other people + relationships + your past and current environments. Spiritual growth may be defined as "increasing your spiritual awareness as you age."

        See how you feel about these premises - A = "I agree,"  D = " I disagree," and ? = "I'm not sure, or it depends on (what?)"

  • Adults, kids, and infants have three levels of awareness; conscious, semi-conscious, and unconscious. All three combine to cause current-moment needs (discomforts), thoughts, emotions, and behaviors. (A  D  ?)

  • Anyone (like you) can intentionally benefit by expanding their conscious awareness (increase the "light") by meditating and journaling regularly. (A  D  ?)

  • Conscious and semi-conscious awareness is limited by (a) knowledge (beliefs about life on Earth), and (b) vocabulary available to describe personal knowledge, beliefs, and perceptions. Both can be intentionally improved over time. (A  D  ?)

  • Human conflict is promoted by (a) differences in people's perceptions and awarenesses, and (b) their inability to communicate objectively and cooperatively about this difference. (A  D  ?)

  • Part of general awareness is communication awareness, which is the focus of this article. Once people are aware of it, they can intentionally improve this awareness and their thinking and communication effectiveness. (A  D  ?)

  • Teaching kids to be aware of their awareness, and to want to intentionally expand and use it, is a priceless life-long gift that aware caregivers can bequeath. (A  D  ?) Do you do this? Did your childhood caregivers? Not doing it is usually a sign of false-self dominance + unawareness + ignorance (lack of knowledge).

        Premises - (a) typical survivors of low-nurturance childhoods (i.e. most people - like you?) are often unaware of their unawareness; and their (b) well-meaning false selves limit and distort local and chronic personal awareness.

        These promote many personal and social problems. Implication: intentionally freeing your true Self to guide your personality (i.e. working patiently at Project 1) will clarify and expand your awareness levels. That will help you to fill more current needs (solve problems) effectively more often ("be happier and healthier").

        Pause and reflect on what you just read. What are your ruling subselves saying now?
 

  What is Communication Awareness?

       This learnable skill helps in all interpersonal situations, including interactions among your talkative subselves. "Communication (process) awareness" is the learnable skill of intentionally noticing at least seven of over 50 factors in and between you and a communication partner.

Are our true Selves in charge?

Where are we focused?

What are our sequences and patterns?

R(espect) messages?

Which communication skills should I use now?

Do our communication needs match or clash now?

What was our communication outcome - needs met or not?


Habitual process awareness raises the odds that how you try to problem-solve will not amplify your problems (unmet needs).


 How To "Do" Communication Awareness

       For initial perspective, invest a few moments in this simple exercise. Then experiment with achieving  basic (vs. full) awareness by asking yourself - and optionally any partner - seven or more questions about any current interpersonal situation:

Awareness Question 1) "Who's in charge of our personalities now - our true Selves or a false self?" This will make sense to you after you learn who "you" are.

Question 2) "What R(espect)-messages are we each receiving now?" The options are:

"You're 1-up: you (seem to) rank your current needs as superior to mine";

"You're 1-down: you (seem to) rank your current needs as inferior to mine"; and...

"We're equal: you (seem to) rank your needs and dignity and mine as equally valid and important now."

        Premise - communications work (fill everyone's current primary needs) well only if all subselves and people consistently get "=/=" R-messages (feel mutually respected) as their process unfolds. Do you agree? If any person doesn't respect themselves at the moment (is shame based), effective communication is unlikely.

Question 3) "Do our respective communication needs match now?" Humans behave in order to reduce discomfort (needs) and gain pleasure. After 40+ years' study, I can only see six needs adults and kids try to fill by communicating with other people:

  • to gain or keep respect (a constant); plus the needs...

  • to give or get information; and/or...

  • to vent  - be empathically heard and accepted; and/or...

  • to cause action (change) in your partner/s, including shifting the emotional distance between us. This can also be the need to feel locally powerful, vs. powerless. And/or people need...

  • stimulation - i.e. to cause excitement (reduce apathy and boredom); and/or we communicate...

  • to avoid discomforts like silence, conflict, loss, overwhelm, guilt, or anxiety (fear). 

      In any verbal or nonverbal exchange, you and each partner seek self and mutual respect and one or more of these other five needs. If your communication needs don't match mine now (e.g. you need to vent, and I need to cause action) - we have a communication- needs conflict.

        In important situations, we need to (a) stay aware of this, and (b) use our other six skills to align our local communication needs well enough (e.g. you need to vent, and I need to get information and strengthen our relationship). 

        Can you think of a recent time when you and a partner tried to force your communication needs to match ("I insist that you (want to) listen to me now!") without awareness of what you (your subselves) were doing?

Awareness Question 4) "Where are we each focused now?" Four key "focus zones" are ...

Time: are we focusing on the past, the present, or the future?;

Topic are we focusing on (a) you, (b) me, (c) us, or (d) something else? Restated; "Are we each maintaining two-person awareness bubbles in this conversation?

Our process: are we both focusing on (a) the same topic, (b) different topics, or (c) do we have no clear topic? See this research summary for perspective on widespread defocusing in America. And...

Problem level: are we focused on (a) surface problems (awareness-level 1), (b) our core primary needs (level 4), or (c) something in between? 

      Communications usually work best if all people involved are steadily focused on (a) the present, and on a subject of interest to everyone. If people aren't aware of their communication focus in key situations, they risk not filling their respective needs and frustration. Do you agree?

Question 5) "Which of the seven communication skills should I use now?" This depends on the mix of our E(motion) levels, which can change fast. Use awareness + clear thinking + digging down in all important interpersonal situations. Use the other four skills depending on your mix of E-levels:

Which Communication Skill To Use - When?

If My E-level is ...

and your E-level is...

then I should use...

down arrow"Below my ears" (i.e. I'm calm enough to really hear you) up arrow "Above your ears" (you're very emotional and can't hear me well or at all now - you need to vent; empathic listening skill until your E-level drops below your ears and you can hear me.
up arrow Above my ears - I'm "upset" with something and I can't hear you down arrow Below your ears, so you're (probably) able to hear me now; metatalk (perhaps), assertion, and empathic listening until my E-level drops "below my ears"
up arrow Above my ears... up arrow Above your ears ... Cycle empathic listening and assertion; then use digging down, metatalk, and problem solving when our E-levels drop and we can hear each other.
down arrow Below my ears ... down arrow Below your ears ... Normal conversation

        Pause and reflect: were you aware of all these factors that constantly affect the quality and outcome of your communication with other people? Do you know anyone who is aware of them? Do your kids know when to pay attention to these vital communication factors yet? Two more questions...

Awareness question 6) "What is or was our communication outcome?" If you define "effective communications" as occurring when...

We each get our primary needs met well enough now...

in a way that leaves us each feeling good-enough about (a) ourselves, (b) each other, and (c) our current communication process."...

...then only one of 16 possible outcomes to any conversation is fully effective (win-win). Without your Selves in charge and mutual awareness of these factors, your odds are just 6%!

        A useful variation of this sixth awareness question is "What's the pattern of our communication outcomes over time?" - e.g. "In the last (x) months, what has our general conflict-outcome pattern been: lose/win, lose/lose, win/lose, or win/win?" (or ineffective > > > effective enough)

        And with key relationships and situations, ask...

Question 7) "What are our key communication sequences now, and our patterns over time?"

       A communication sequence is an alternating series of actions and reactions within one person (between two or more subselves), or between two or more people. A sequence has a beginning event, and continues until an ending event.

       In key relationships, sequences can occur in minutes, or over weeks. two key sequence types are (a) conflict resolution and (b) giving and receiving praise (affirmation / validation / approval). Learn about mapping a communication sequence for more perspective.

       A communication pattern is an averaged set of sequences, over time - e.g. "Here's the typical (action > reaction) sequence you and I follow when we talk about money / sex / politics / our child / my mother / ...." Looking at your patterns together cooperatively can help to (a) spot ineffective or harmful communication sequences, and (b) affirm your progress in doing that.

       Am I right in guessing you and other key adults in your life pay little or no attention to these aspects of your communication sequences now? What might happen if you did?

Premise: You can significantly improve your communication effectiveness (get more needs met) by using these seven awareness questions respectfully with (a) your own subselves and (b) key adults and kids. Professional communicators develop and apply awareness of up to 50 process-awareness factors! Master as many of them as you wish, over time - but teach your kids at least these seven!

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       Growing effective communication (relationship) skills is the second of 12 vital family projects. Awareness is the most basic of seven Project-2 skills you can learn to use together. The overall goals here are for you and your mate and/or co-parenting partners to...

  • learn and adapt these seven skills to your individual communication styles;

  • harmonize them over time; and...

  • become fluent together in using your skills in key interpersonal situations to help everyone getting more of their primary needs met, in a mutually-respectful (=/=) way. As you do...

  • model the skills and teach them to your kids and interested other people!

       Options: (a)  review these communication fundamentals to grow your perspective on learning and using these seven powerful interpersonal skills, and (b) find a willing partner and practice building your awareness skill together.

        Take a status check: on a scale from one (I have no interest in raising my communication awareness now) to ten (Becoming more aware is among my top five life priorities now), I'd rate my current motivation to use the information in this article as a ___.

The next three articles in this Project-2 series explore another powerful skill - effective thinking. Awareness empowers you to perceive if someone is doing clear or fuzzy thinking, and to act productively on that. 

        Have you thought about how effectively you think recently?   :-)       

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Pause, breathe, and recall why you read this article on communication awareness. Did you get what you needed? If so - what do you want to do now? If not - what do you need? Who's answering these questions - your resident true Self or "someone else"?

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Updated  September 26, 2008