Project 2  of 12: Learn basics and seven skills to fill everyone's needs

Dig Down Below Surface Problems
to Identify Your Primary Needs

p. 1 of 4

Four Levels of Awareness

By Peter K. Gerlach, MSW

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The Web address of this four-page article is http://sfhelp.org/02/dig-down.htm

        This is one of 150+ Web articles exploring factors that promote relationship and family health and satisfactions. This brief introduction describes the site's purpose, author, and the best ways to use this information. Each article is part of a mosaic of related ideas, so the more you read, the more sense they'll all make.

       This article is one of a series describing effective thinking, communicating, and problem-solving. The series summarizes seven learnable communication (relationship) skills that are essential for building high-nurturance relationships and resolving social conflicts effectively.   

        These articles augment, vs. replace, other qualified professional help. Clicking a link below will open an informational pop-up or full new browser window, so turn please off your browser's popup blocker or accept popups from this non-profit site - no cookies or ads!

        Before continuing, stop and reflect: why are you reading this - what do you need?

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        This is the first of four Project-2 Web pages about a vital skill: "digging down" below surface discomforts to discern underlying primary needs. These pages offer...

  • some key premises about needs and relationship problems,

  • an outline of four levels of awareness about any relationship "problem" (unmet needs)

  • three examples of digging down in typical family problems:

  • 10 tips to strengthen your dig-down effectiveness.

Why This Article Exists

        I've studied and taught communication skills for over 40 years. Since 1981, I've listened to over 1,000 students and therapy clients struggle with a wide range of personal and social problems (unmet needs).  I've learned that regardless of maturity and formal education, average adults don't know how to solve personal and interpersonal problems (fill needs) effectively.

        They're not stupid, they're wounded and unaware. So were their ancestors and most of their teachers, hero/ines, and supporters. They (you?) have never been taught these effective-communication basics and skills.

        This article illustrates a common problem-solving block: people focusing on surface symptoms of their underlying primary needs, and not knowing they're doing that. This is like trying to fix a dripping faucet by painting it, or purging termites by waxing the floor.

        To get the most from this article, first study...

  • these premises about relationship problems; and...

  • these slide presentations on effective communication and problem-solving basics. If you have trouble viewing the slides, see this, and/or read this and this; and study...

  • this summary of common communication blocks.

What's the Problem?

        The answer is based on six premises. See how you feel about them...

1)  Normal adults and kids are naturally needy - i.e. they (you) constantly try to relieve a dynamic mix of emotional, physical, and spiritual discomforts (needs). So "being needy" is normal, not shameful.

2) Typical adults and all kids are unaware of focusing on reducing surface needs, which are symptoms of underlying primary needs. The root problem is that average people (like you) are usually unaware of...

  • their inner and outer environments,

  • their unawareness, and...

  • what their unawareness means - distorted perceptions and ineffective problem solving.

3)  Trying to fill surface needs may work short term ("I finally balanced the checkbook."), but the unfilled primary needs (e.g. being unmotivated to promptly and accurately record checkbook deposits and expenses) usually recur until they are filled (satisfied) well enough.

Premise 4)  Once people are aware of the above, they can learn how to (a) identify their own and other people's primary needs, and (b) work to fill them (problem-solve) cooperatively.

5)  Two common blocks to doing this are...

  • people (like you?) not knowing they're often controlled by a well-meaning false self and what that often means; and...

  • not knowing what they need to know about needs, problem-solving, grieving, and co-creating mutually-satisfying (high nurturance) relationships.

6)  Any adult and some older kids can reduce both these blocks over time, with awareness, commitment, patience, and appropriate help. Reducing the first block often requires hitting true personal bottom, which may not happen until middle age - or at all. 

          Are you usually ruled by a false self, or your wise, resident true Self? Do you regularly see your and other people's "problems" as symptoms of underlying primary needs? Do the important adults and youngsters in your life help each other to do that?

       The rest of this article describes the learnable skill of "digging down" below surface needs to identify  underlying current and chronic primary needs (discomforts). Learning to practice this skills is essential for consistently-effective assertion, communication, and problem-solving. Has anyone ever suggested that you learn this and teach it to any descendents?

Overview of "Digging Down" Skill

        This skill is learning to take the time in important situations to ask a series of non-judgmental inner and verbal questions. The examples below illustrate them. As you ask and process the answers, up to three problem (need) levels may emerge. A deeper unseen fourth level may exist.

Level 1: someone else is responsible for (solving) my problem, like an unruly or selfish child, an ex mate, a self-centered or disrespectful relative, co-worker, or professional, "society," and/or "the system." I need them to (want to) change. The U.S. divorce epidemic suggests a common version of this is "My mate is responsible for resolving my problem."
Level 2I and other people are co-causing the problem - e.g. we're each doing fuzzy thinking and ineffective communication. We've not been aware of (a) what we each really need, (b) what our respective attitudes and mutual expectations are, or (c) how we're trying to problem-solve. We each need to want to change ourselves; And below that is...

Level 3: I am causing my problem and am responsible for filling my needs:

  • I may lack key knowledge (level 4) and...

  • my true Self may have been disabled by other subselves (a false self), and... 

  • I've been unaware of my false-self wounds and their impacts; so...

  • To solve my problems, I must want to change - i.e. to learn, become aware, and free my Self to retrain and harmonize my other subselves.

Level 4: I am responsible for filling my needs - and I don't know what I need to know. 

        Reaching level-3 awareness is hard because of (a) our ruling subselves' great shame, guilts, distrusts, and fears;. and (b) ancestral and social unawareness. Yet until we consistently want to reach and maintain level three, our lives are full of "problems" (unmet primary needs) which we often blame other people for, and expect them to "fix" - so they keep recurring. (True?)
 

        Often (always?) there is a fourth level - which cannot be known until people understand and accept this concept of relationship hazards. Until they do, they don't know what they really need.

        Pause and reflect - do these premises and levels make sense to you? Notice with interest what your ruling subselves are saying and feeling now...

        To make these abstract ideas more real, study these...

  Three "Dig-down" Examples

        These vignettes will illustrate the several levels of needs in typical family situations. Page 3 of this article builds on these examples to offer 10 guidelines on how to "dig down" effectively in most personal and social situations.

1) Resolving Loyalty Conflicts

        Can you describe a loyalty conflict? They're one of three related stressors which are specially common in typical low-nurturance ("troubled or dysfunctional") families and stepfamilies. They involve an adult or child feeling impossibly torn about choosing sides between two or more people s/he cares about. Here's an example, based on many real-life stories...

        Stepfather Craig finally has had too much. He hisses (shouts / hints / screams / bellows / writes /...) to his wife Meg "I am so sick of your kid ignoring me! I knock myself out month after month, driving her to school, paying her dentist, providing the roof over her head, and being pleasant.

        I say 'Hi, Jen.' She grunts and walks by with no eye contact. 'How was your day?' More grunts. She treats our dog better than me, and you don't seem to care. You make excuses for her, and say sarcastically 'After all, Craig, you're supposed to be the adult here.'"

        Sound familiar? This is a divisive loyalty conflict, with biomom Meg torn between pleasing her husband, her own integrity, and her beloved biodaughter. Who comes first? Typical stepfamilies and many other families and groups experience conflicts like these for many years. If adults can't spot and resolve them, they're at increasing risk of psychological or legal divorce.

        What would "digging down" look like here?

  Stepfather Craig Biomom Meg

Surface problems: (level 1) - blaming others

"My stepdaughter Jen is rude, selfish, and insensitive. After all I've done for her, that hurts! It's Jen's fault." (No unfilled needs are identified). And...

"Meg sides with her daughter and values Jen's needs more than mine" - and "Meg wimpily denies this when I confront her. I need Meg to agree that this is her fault, and that she should change herself and Jen."

"Craig is oversensitive and childish at times, and his expectations are unrealistic. I resent his criticizing Jen and implying that I'm a bad Mom." (fuzzy thinking and no unfilled needs are identified)

"I'm confused, guilty, and torn between pleasing Craig and Jen. I love them both. If Craig really loved me, he wouldn't make me choose. I need him to (change and) accept that, and stop complaining and criticizing."


underneath those are
 level 2 needs - blaming self and others:
"I need (a) to feel genuinely heard,   respected, and appreciated as a person, a husband, and a committed stepfather - by Meg first, then Jen. And I need (b) my wife to validate these needs as legitimate and important. These are my needs, and I don't see how to fill them by myself." "I'm scared and confused: if I side with Craig, here, I'll betray Jen again, (after failing at my first marriage), and I'll violate my integrity. If I side with Jen, I'm scared Craig will start detaching from me. I need to find a way to balance these. This is my problem, not Craig's - but I need his genuine empathy, patience understanding, love, and support."

and under those are
level 3
needs: owning personal responsibility

"I'm doubting my worth and competence as a man, mate, and a stepdad. I need reassurance from Meg and Jen that I'm OK, and I feel guilty and embarrassed to admit that to myself or them.

Real men aren't weak and needy (and I need to feel masculine, strong, worthy, and safe." And...

    I'm guilty and ashamed of feeling ashamed.  I need relief from this stress -i.e. I need to do something, but I don't know what." I need hope that we can find a lasting solution to this!

(Five concurrent primary needs)

"I desperately need to feel competent as a woman, wife, and mother in order to feel like a worthy person. I'm scared  I'm doing something wrong here, Jen will be hurt even more, and I'll be abandoned to die a lonely, unloved old woman. 

       "I need to feel safe and self- confident, and I don't. I also need to feel that Jen's safe enough now and in the future. I'm scared, guilty, and ashamed to admit this to anyone. I need hope that this pain and confusion will go away soon, and I need a viable plan - but I haven't got one." I need help!

(Six concurrent primary needs)

        This is not a complete description, but does illustrate the basic levels of awareness and needs in a simplified loyalty-conflict context. To glimpse a typical full loyalty conflict, see this.        

        Level four - three core problems underlie the surface "loyalty conflict" and promote all three problem-levels and interactive needs above...

        1)  Craig is unaware of being ruled by a false self : a Shamed Boy, a Perfectionist, an Anxious Boy, a Guilty Boy, a Magician (reality distorter), an Inner Critic (Blamer), an Idealist / Optimist, a Doubter, a Stoic, a Rager, a Thinker / Analyzer, and an Overachiever.  

        These squabbling subselves distrust and ignore Craig's true Self, and are unaware of his and Meg's subselves,   wounds, unawareness, and ignorance.

         Implication - Craig's deepest (level 4) need is to learn and accept that he must want to harmonize his personality subselves under the leadership of his true Self. Like most wounded people, Craig is not aware of (a) this need and its implications, (b) his options for filling it, and (c) Meg's similar need.
        2)  Meg is also unaware of usually being controlled by a well-intentioned false self: a Shamed Girl, a Catastrophizer, a Terrified Girl, a Good Mom, an Inner Judge, a Numb-er, a food Addict, a Magician (reality distorter), a Good Girl, and a diligent  People Pleaser.These dynamic subselves distrust or don't know her true Self, and aren't aware of her and Craig's being wounded, ignorant (uninformed), and unaware.
       Meg's core needs are to (a) learn and accept the benefits of empowering her resident Self (capital "S"), and then to (b) meet and patiently harmonize her personality subselves under the guidance of her Self and