Seven Effective-communication Skills
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Awareness - what's going on now in you, in me, between us, and around us? Clear thinking - avoid vague and emotionally-charged terms, and build your vocabulary Dig down below surface needs to identify (a) the primary needs "beneath them," and (b) who owns them Listening empathically (with your heart) - without necessarily agreeing or giving in Metatalk - talking about how you communicate; Respectful assertion - declare your primary needs in a way your listener/s can hear you; Problem solving - use all six skills to identify and fill your and your partner's needs well enough for now. more detail / slides / Project-2 guidebook and links / close |